Question 1

1. How do these video books work?

Accepted Answer

Each book features an HD screen and built-in speaker that plays automatically when opened — no apps, WiFi, or tech setup needed. Files are transferred just like a USB flash drive: simply plug in the included cord, drag and drop your videos or photos, and it’s ready to go.

Question 2

2. How do families get their tribute videos onto the books?

Accepted Answer

Yes — either the funeral home or the family can upload the tribute media. It’s as easy as plugging in the USB and dragging the file over.

Question 3

3. Do we have to design the book covers ourselves?

Accepted Answer

Not at all. You can choose from dozens of professionally designed templates,(www.videobookgift.com/in-memory-video-books) use our online customizer to place text and graphics where you want, or request fully custom designs created by our team.

Question 4

4. What are the bulk pricing options?

Accepted Answer

We offer tiered pricing for our funeral home partners starting at just 10 units. Discounts increase with volume. Contact us for full pricing details or a custom quote.

Question 5

5. Is this something we resell, or is it included in a package?

Accepted Answer

Many funeral homes bundle video books with their tribute video services or offer them as a premium keepsake families can take home.

Question 6

6. How quickly can we receive an order?

Accepted Answer

Turnaround time depends on volume. Orders of 10–30 books typically ship within 12–15 business days. Larger orders (31–50+) may take 15–20 days. Rush options are available when needed.

Question 7

7. What kind of file formats are supported?

Accepted Answer

The video book supports most common video formats including MP4, MOV, and AVI, as well as photo files like .jpg and .png. (Note: it does not support .heic files.)

Question 8

8. Can we add our funeral home's logo or branding?

Accepted Answer

Yes. We offer tasteful back-cover imprinting and optional custom packaging to feature your funeral home’s name or logo.

Question 9

9. Are the books rechargeable? How long do they last?

Accepted Answer

Yes —  A full charge provides about 4 hours of playback and up to 1 year of standby time.

Question 10

10. How many photos or videos can it hold?

Accepted Answer

With 4GB of memory, each book can store approximately 4–8 hours of standard-quality video or 1–2 hours of high-definition video or 800 to 2,000 high-resolution photos.

Question 11

11. What if something goes wrong with the book or a file is not playing?

Accepted Answer

We stand behind every order. If there’s ever an issue with playback or file compatibility, we’ll make it right — quickly and professionally.

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